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Capital One Arena Implementing Mobile-Only Tickets in 2020

Washington Capitals

Capital One Arena is implementing a mobile-only tickets plan, as concerts and shows announced after January 1 and season tickets for the Washington Capitals and Washington Wizards beginning with the playoff season in 2020 will be fully digital.

As the official ticketing partner of the Wizards and Capitals, Ticketmaster continues to enhance and develop mobile ticketing technologies to simplify and improve the entire live event experience. This year, Monumental implemented Ticketmaster Presence, the next generation venue access control and fan engagement platform, that replaces paper tickets with digital passes. Presence streamlines live event venue operations, provides real time insights and analytics to venues and teams, enhances security, protects against fraud, and allows for a personalized fan experience. 

“At Monumental, we have had a very strong mobile presence for the past four years with the vast majority of our fans currently taking advantage of the benefits of utilizing digital tickets for entry into Capitals and Wizards games at Capital One Arena,” said Jim Van Stone, President of Business Operations and Chief of Commercial Officer at Monumental Sports & Entertainment. “We are focused on making our entire ticketing process as streamlined as possible while ensuring our fans are fully educated and prepared for how to best manage their tickets.”

“Mobile ticketing at Capital One Arena will provide fans a more convenient experience and bolster greater security for our guests,” said David Touhey, President of Venues at Monumental Sports & Entertainment. “Monumental continues to pave the way in utilizing new technology to deliver a first-class fan experience.” 

Season ticket members and concert goers will have access to an assortment of tutorial sessions and interactive videos throughout the spring and summer as well as additional educational videos prior to the start of the 2020-21 season to serve as a refresher on how to access mobile tickets. Monumental’s Membership Services and Guest Services teams are well-educated and available for assisting patrons throughout the transition as well.

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